DevOps West 2018 Concurrent Session : One Metric to Rule Them All: Effectively Measure Your Teams Without Subjugating Them


Wednesday, June 6, 2018 - 1:30pm to 2:30pm

One Metric to Rule Them All: Effectively Measure Your Teams Without Subjugating Them

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If you don't know how to measure what you want, you'll end up wanting what you can measure. The thing you want to know often isn't easily quantifiable, yet measuring the wrong things is worse than nothing—a toxic metric can damage your teams' performance. But with the right data, you can change the conversation. Step away from dangerous metrics that punish unfairly and are easily gamed. Instead, choose effective metrics that get everyone on the same page about what's important and communicate your team's authentic story to management, your customers, and beyond. Join Cheryl Hammond to learn not just which metrics work, but why and how. Her examples focus mainly on team, project, and program metrics, with theoretical guidance to inform all kinds of measures, including portfolio and organization. Understand the difference between true metrics and proxy metrics and good proxies and evil ones. Cheryl shares a framework for evaluating any metric, some of the worst yet most popular benchmarks, and one true guide to point you to the best metrics of all. See some great examples of visualization that make metrics sing, and leave with concrete measures you can begin tracking as soon as you get back to your desk.

Alaska Airlines

Cheryl Hammond, aka bsktcase, has a couple decades' experience as a software developer in the private and public sectors. She led her team's successful adoption of Scrumban for a mission-critical regulatory compliance project under multiagency state and federal government oversight, as well as mentored former COBOL devs into true-believing unit-testing XP evangelists, all of which leads her to believe that anything is possible. She is not sorry for her many biases, including strong preferences for servant-style leadership; team-based, holistic problem-solving; and a strong aversion to agile zealotry. Whether consulting or in-house, Cheryl endeavors to make life suck less for software delivery organizations and the humans who inhabit them.