DevOps West 2018 Tutorial: The Lost Art of Live Communication: Get Connected to Your Customers


Monday, June 4, 2018 - 1:00pm to 4:30pm

The Lost Art of Live Communication: Get Connected to Your Customers

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Have you ever been in the same room with co-workers and sent them a Slack or text message instead of having a live conversation? Many people are starting to prefer virtual or instant chat messaging to live conversations, but live communication can get better results at work—and with your customers. As technology professionals, we often focus more on technical skills and ignore the important communication skills. Join Jennifer Bonine to see how to make the most of—and get the best results from—your live conversations. Jennifer shares a toolkit to help you assess your core communication competencies, and see how you can build and improve on them. This includes a personal assessment of your communication style and competencies, a set of eight dimensions for successful communication, suggestions on how you can improve competencies that are not in your core set of communication strengths, and techniques for leveraging and building on your strengths. When it comes to live communication, exercises can help you gain an understanding of yourself and strive for balanced communication techniques through recognition of both your strengths and your “development opportunities.”


Jennifer Bonine is a VP of global delivery and solutions for tap|QA Inc., a global company that specializes in strategic solutions for businesses. Jennifer began her career in consulting, implementing large ERP solutions. She has held executive-level positions leading development, quality assurance and testing, organizational development, and process improvement teams for Fortune 500 companies in several domains. She recently has been helping companies large and small adapt to the age of AI and connected system of systems, engaging in next-generation solutions and helping companies adapt to the ever-changing business landscape. She enjoys the challenges of always having new problems to solve and new clients to work with.